Frequently Asked Questions
General FAQs
Q: What does Nelson Service Group specialize in?
A: We focus on in-shop abrasive blast cleaning and protective coatings for structural steel, pipe spools, tanks, and other fabricated metal components. By keeping work in-house, we ensure safety, consistency, and faster turnaround times.
Q: Do you work on-site at customer facilities?
A: Our primary focus is in-shop services, where we can better control safety, quality, and environmental conditions. This reduces risks for clients and ensures a consistent, specification-driven finish.
Q: Where are you located?
A: Nelson Service Group is based in downtown Florence, Alabama, near the Port Authority. Our location gives us the advantage of access by truck, barge, and rail.
Q: What industries do you serve?
A: We provide protective coatings for steel fabricators, industrial equipment manufacturers, pulp and paper facilities, chemical and processing plants, and water and wastewater treatment facilities across Alabama, Tennessee, and Mississippi.
Technical & Service FAQs
Q: What is abrasive blast cleaning?
A: Abrasive blast cleaning, often referred to as “sandblasting,” uses controlled high-pressure media to clean and prepare metal surfaces. This process removes rust, mill scale, and contaminants, ensuring coatings properly bond and last longer.
Q: Do you apply coatings to manufacturer specifications?
A: Yes. All coatings are applied according to manufacturer recommendations and industry standards, ensuring long-term durability and performance.
Q: Can you handle large fabricated steel structures?
A: Yes. Our facility and blast yard are equipped to manage large quantities of structural steel and pipe spools, ensuring efficiency and quality control.
Safety & Quality FAQs
Q: How do you ensure safety on every project?
A: Safety is our top priority. Nelson Service Group is a Drug-Free Workplace, requires pre-employment and random drug testing, and follows strict safety protocols on every job.
Q: Do you have certified professionals on staff?
A: Yes. We have employees with AMPP (Association for Materials Protection and Performance) certifications, ensuring coatings are applied with precision and in compliance with industry standards.
Q: How do your services save clients money long term?
A: By using proper surface preparation and protective coatings, clients see fewer failures, reduced maintenance costs, and extended asset life, which lowers total lifecycle costs.
Business FAQs
Q: Are you licensed and insured?
A: Yes. Nelson Service Group is fully licensed and insured to operate in Alabama, Tennessee, and Mississippi.
Q: What are your business hours?
A: We are open Monday through Friday, 8:00 a.m. to 5:00 p.m. Calls received after hours are returned the following business morning.
Q: How can I request a quote?
A: You can contact us directly by phone, email, or through our website’s Contact Form. Provide details about your project, and our team will respond promptly.